July 11, 2022
In the aftermath of the destructive Marshall Fire in Boulder County Colorado on December 30, 2021, the Mountain Sky Conference consulted UMCOR (United Methodist Committee on Relief) on how best to support the long-term disaster recovery efforts for this devastated community. The resulting project plan was submitted to UMCOR by the Conference in the form of a grant request. In May the Mountain Sky Conference was awarded grant funding to support this recovery project by UMCOR. As part of this project, the funding will fully support the staffing of four positions focused on long-term recovery. The positions include a Recovery Director, two Disaster Case Managers and one Monitoring and Evaluation Coordinator.
Mountain Sky Conference of The United Methodist Church
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Job Title: Disaster Case Manager
Reports to: Recovery Director
Classification: Full Time-Exempt. Temporary 12-18 months
Date: June 2022
In the aftermath of the destructive Marshall Fire in Boulder County Colorado on December 30, 2021, the Mountain Sky Conference consulted UMCOR (United Methodist Committee on Relief) on how best to support the long-term disaster recovery efforts for this devastated community. The resulting project plan was submitted to UMCOR by the Conference in the form of a grant request. In May 2022 the Mountain Sky Conference was awarded grant funding to support this recovery project by UMCOR. As part of this project, the funding will fully support the staffing of this position.
The Mountain Sky Conference of The United Methodist Church, in partnership with the United Methodist Committee on Relief (UMCOR), will provide recovery services for survivors of the Marshall Fire in Boulder County Colorado.
The Disaster Case Manager partners with a disaster affected individual or family (Client) in order to plan for and achieve realistic recovery goals. As the primary point of contact, the disaster case manager assists each client in coordinating necessary services and resources to address complex disaster recovery needs in order to move the client in the direction of a safe, sustainable living situation. The Disaster Case Manager applies UMCOR’s strengths-based disaster case management model to assist and encourage the efforts of a diverse group of disaster-affected individuals to start, continue or complete individualized recovery processes by facilitating client formulation and prioritization of a plan for recovery containing concrete goals.
- Perform outreach to identify vulnerable persons in need of services and referrals.
- Screen applicants promptly and responsively to identify urgency of need and direct individuals to appropriate services.
- Effectively provide information, referral and follow-up in regard to both formal services and informal community support in order to help the client access both tangible and intangible resources needed to move closer to recovery.
- Perform intake interviews via phone and/or in person, linking survivors to resources for urgent needs.
- Conduct comprehensive, individualized, strengths-based, and culturally responsive assessments of each client’s disaster recovery needs and available resources.
- Engage each client to cooperatively participate in the development, implementation, and ongoing review of an individualized disaster recovery plan.
- Empower the disaster survivor to effectively access the resources available in accordance with the sequence of assistance for disaster recovery. Help clients to develop strategies for addressing challenges in meeting recovery-plan goals and challenges posed by limits of available resources relative to need.
- Assist clients to identify and access eligible resources, assisting with completion of applications as needed. Encourage and assist client efforts to procure documentation that may be needed to complete application processes for assistance.
- Effectively network with other organizations to guide client to access necessary recovery resources and services without duplication.
- Advocate with and for clients by activities including but not limited to preparing for and making case presentations on behalf of client; actively participating in long term recovery groups where such exists; and providing support and advocacy with governmental and non-governmental agencies and organizations when necessary.
- Monitor client progress toward recovery goals and prepare reports as directed in a timely manner.
- Document using standardized forms and enter relevant information into the disaster assistance database (DART) in a timely manner. Following established procedure, thoroughly documents all client and collateral contacts and all work of client and case manager on application and recovery plan processes. Records progress on goals and all intervening events posing challenges to progress.
- Provide continuity of client services through case transfer or case closure. Help prepare clients for eventual closure of disaster case management and other services specifically addressing disaster recovery and as needed, transition to other available services.
- Maintain confidential client information in accordance with organizational policy.
- Maintain assigned caseload in accordance with organizational protocols. Manage workload in cooperation with the Supervisor.
- Work in an effective and positive manner with the Recovery Director, other organizational staff, partner-agency and government agency staff to develop full understanding of available resources and processes for accessing resources.
- Positively and accurately represent The Mountain Sky Conference of the United Methodist Church in all interactions with clients and partner agencies.
- Ability to work without close supervision on assigned duties; willing to seek and accept supervision as needed.
- Perform other duties as assigned.
- Perform other tasks as may be assigned by the Recovery Director or Director of Connectional Ministries.
- Knowledge, Skills, and Abilities:
- The Disaster Case Manager is qualified as evidenced by the combined life experience, skills, education, and training necessary to fulfill their duties as described below.
- Have a valid driver’s license and vehicle; able to drive within the service area.
- Possess no outside business interest that may conflict with the organization’s mission, nor with client well-being.
- Ability to demonstrate genuine care and respect for individuals, families, and communities served; effective listening and interviewing skills; cultural and linguistic competence relative to the population served; sensitivity to the needs of individuals and families in crisis.
- Ability to document, or to access an alternate method for documenting, in the client record.
- Ability to maintain appropriate service boundaries.
- Eligible candidates will be required to successfully complete safety screening and disaster case management training.
- Highly organized, with the ability to work concurrently on several projects and activities.
- Ability to analyze information and resolve inconsistencies.
- Maintain a high degree of confidentiality.
- Knowledge of and/or willingness to learn The United Methodist Church organizational structure as it pertains to districts and clergy relationships.
- Education or Formal Training:
- A bachelor’s degree in Social Science (Social Work, Psychology, Sociology, Social Studies, Education, Anthropology) is preferred, but not required.
- Experience in crisis intervention, case management, counseling, financial assistance processing, partner-agency relations, outcomes-based social services, and/or disaster response/recovery is desirable.
- Intermediate level proficiency with MS Office software, including Word, Excel, PowerPoint and Outlook. Able to utilize word processing, database, and spreadsheet software; able to demonstrate ability to learn new and/or customized software.
General business and office environment.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- While performing the duties of this job, the employee is regularly required to talk or hear.
- This role may require some travel to meet with clients in a variety of locations within a 25-mile radius of the office environment.
- This is largely a sedentary role; however, some filing is required; it would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.
- The employee frequently is required to use hands to finger, handle or feel; and reach with hands and arms. This position requires the ability to occasionally lift office products and supplies, up to twenty pounds.
- Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
Mountain Sky Conference values a diverse workplace and strongly encourages women, people of color LGBT individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. Mountain Sky Conference is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any projected category prohibited by local, state or federal laws.